Frequently asked questions
How can we help?
Explore answers to our most frequently asked questions about WWF membership, shipping and delivery, mail preferences, and more. If you can’t find what you’re looking for, we’d love to hear from you. Submit your question or email us at [email protected], and a member of our team will be happy to help!
© Martin Harvey / WWF
My membership
How does WWF membership work?
By donating online, in the mail or via WWFGifts, your gift makes you a WWF Member. Members may receive thank-you items such as calendars and tote bags, invitations to conservation travel adventures, and special supporter communications such as our e-news updates and our quarterly WorldWildlife magazine.
How do membership renewals work?
We do send reminders when it's time to renew your annual WWF membership, but a gift to any appeal during this time will extend your membership for another year.
Why am I still getting renewal notices when I’ve already donated?
We prepare mailings far in advance of their postmarked date, so you might receive a notice or two after your gift was received. We apologize for any confusion this may cause.
Can I support WWF with my Donor Advised Fund (DAF), traditional IRA, or appreciated assets?
Many donors choose their DAF, traditional IRAs and appreciated assets (like stocks) to make a gift to WWF because it can have a great impact on our mission, while maximizing their charitable impact.
Learn more on our Other Ways to Give page
How can I reach out to WWF if I have other questions or wish to donate via phone?
Simply call us at 1.800.960.0993, email us at [email protected] or submit a question to our team. WWF's Member Solutions team can help with processing donations, address changes, membership expiration inquiries, questions about free thank-you gifts, giving history, acknowledgements and more! Please include your full name and address, and/or email address so that we can be sure to locate your record quickly.
My mail preferences
How can I control the amount of mail I receive as a WWF member?
If you wish to change the amount or type of mail you receive, notify us that you’re receiving duplicates, or make edits to your mailing address, simply email us at [email protected]. We're happy to note on your record the types and/or frequency of mailings of interest to you.
Where can I find out more about WWF’s Privacy Policy?
Our privacy policy can be found here: Privacy Policy
How can I be added to WWF's "Do Not Call" list?
Simply call or email us to let us know that you don't wish to be called for fundraising purposes, and we'll be happy to add that to your donation record.
I’m not a member, but can you remove me from your mailing list?
If you are not a member of WWF and are receiving invitations to join, it’s likely that another like-minded organization has shared your name and address with us. To let us know you wish to be removed please email us at [email protected] and include your name and address exactly as it appears on the envelope. Please allow up to 6 weeks to take effect.
How can I stop mail coming to someone else who has passed away or who no longer lives at my address?
To stop receiving mail addressed to someone who has passed away or to a previous resident, notify us at [email protected].
Acknowledgements and shipping
When should I expect my thank-you gift to arrive?
- For donations to WWFGifts, items and letters are sent via USPS First-Class and are typically received within 5-9 days in the absence of seasonal delivery delays. Use our delivery estimator tool https://gifts.worldwildlife.org/gift-center/delivery-estimate to narrow by zip code. Delivery date and time cannot be guaranteed.
- For all other donation types, items and letters are sent via USPS Third-Class and are typically received within 6 to 8 weeks.
- WWF-US is unable to offer international shipping.
Recurring donations
What are the benefits of making monthly, quarterly, or annual automatic donations?
- It’s easy: With one simple signup, you choose the amount and frequency of your recurring donation. You'll feel wonderful about providing steady support WWF can count on.
- It’s flexible: You can change the amount or frequency of your gift or cancel any time. You can also control your email subscriptions or edit your email address just by logging in to your online supporter hub: worldwildlife.org/login.
- It’s efficient: By agreeing to allow credit card or ACH payments to process automatically, WWF saves resources on mailings so more of your support to goes to protecting our natural world.
WWF's general information
What is WWF’s mailing address for donations?
US Headquarters
World Wildlife Fund
1250 24th Street, N.W.
Washington, DC 20037-1193
P.O. Box 97180
Washington, DC 20090-7180
(202) 293-4800
Where can I get a copy of your financial statement/annual report?
You can visit our financials page for more information
What is WWF’s official name and/or tax ID number?
52-1693387
World Wildlife Fund Inc.
WWFGifts
How do WWFGifts Gift Cards work?
WWF is now offering Gift Cards for purchase through our partner website: wwfgifts.cashstar.com. Gift Cards are available for amounts up to $250 per card and can be redeemed at WWFGifts.org for symbolic adoptions, apparel or any of our over 200 thank-you gift items available with donations.
What's included in a WWF symbolic adoption kit?
To view the items that come with species symbolic adoptions at all giving levels, check out Adoption Kit Items List for descriptions and photos.
Are purchased Gift Cards considered charitable donations to WWF?
Purchased Gift Cards are not considered charitable donations to WWF and aren’t tax deductible. Once funds are loaded, it is the person who redeems the Gift Card who is eligible to receive any charitable giving benefits. Gift Cards are not reloadable, and WWF is unable to ship items to addresses outside of the U.S. and its territories.
Where can I check to see the balance left on my card?
To check a Gift Card’s balance, visit: balance.clutch.com/wwfgifts.
Where can I report a problem with the Gift Card itself?
Please visit [email protected].
Don't see your question answered?
Member Solutions can help with processing donations, address changes, membership expiration inquiries, questions about free thank-you gifts, giving history, acknowledgements and more! Please include your full name and address, and/or email address so that we can be sure to locate your record quickly and accurately.
Contact us
Call us at 1.800.960.0993, email us at [email protected], or submit a question to our team.
© Aflo / naturepl.com / WWF